SMS Terms of Service

SMS Terms of Service for Catapult Outreach Inc.

Effective Date: April 11, 2025

By opting into SMS messages from Catapult Outreach Inc., you agree to receive text messages related to our services and programs. These messages may include:

  • Crisis Support Information
  • Appointment Scheduling & Reminders
  • Safety Planning Follow-Up Messages
  • Program or Resource Updates
  • Community Event Notifications
  • Fundraising or Volunteer Opportunities
I. SMS Terms & Conditions

The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. Note: If you have a Terms and Conditions page, this information should be included there, and not in the privacy policy.  The document must include the following:

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Catapult Outreach Inc, you may receive messages related to the following (provide specific examples):

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries

Example: “Hello! Thank you for reaching out to Catapult Outreach. Our advocates are currently assisting other callers. Please hold, or for immediate assistance contact the National Domestic Violence Hotline at 1-800-799-SAFE (7233). Reply STOP to unsubscribe. Msg&Data rates may apply.”

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 3 per client SMS messages per week related to your resources and support.

Example:
“Hi there! Need help? Our advocates are available 24/7 to assist you. Reply to this message or call us at (803) 792-9020. We are here to ensure you have access to the resources and support you need. Reply STOP to unsubscribe. Msg&Data rates may apply.”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Catapult Outreach Inc in the following ways:

  • We ask them via email

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://casconsultantsnc.wordpress.com/

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Messaging Terms

  • Message frequency may vary based on your interaction and services requested.
  • Message and data rates may apply based on your mobile carrier plan.
  • To opt-out of receiving text messages at any time, reply STOP to any message.
  • For help or support, reply HELP or contact us at info@catapultoutreach.org or call (803) 792-9020.
  • Visit our website for more information: https://www.catapultoutreach.org

Privacy & Confidentiality

Your privacy is very important to us. To view our full privacy policy, visit:
https://www.catapultoutreach.org/privacy-policy

Catapult Outreach does not share or sell your personal information. All communications are confidential and trauma-informed.

Contact Us

If you have any questions regarding these SMS Terms of Service, please contact:

Catapult Outreach Inc.
101 Gadsden Street
Chester, SC 29706
Email: info@catapultoutreach.org
Phone: (803) 792-9020