Crisis Line

Quick Exit

What to Expect When You Call the Crisis Line

When you contact our 24/7 Crisis Line at (803) 792-9020, you will speak with a trained advocate who is here to provide confidential and compassionate support. Here’s what to expect:

Initial Contact

  • Recorded Line for Quality Assurance: For safety and quality assurance, the call may be recorded. Let the advocate know if you have concerns, and accommodations can be made.
  • A Safe, Judgment-Free Space: Our advocates ensure a supportive and empathetic environment where you can share your concerns without fear or judgment.

Intake Process

To connect you with the most appropriate resources, the advocate will ask a series of intake questions. These questions are designed to better understand your situation and needs:

  • Demographic Information: Basic details such as your name (or alias, if preferred), age, and contact information.
  • Current Circumstances: A brief explanation of your situation, including any immediate safety concerns or risks.
  • Resource Needs: Specific areas where you are seeking support, such as counseling, emergency housing, legal assistance, or safety planning.
  • Location: To identify the most accessible services from our trusted partners and community networks.

Service Referrals

During the call, the advocate will:

  • Provide information about the free services available through Catapult Outreach, including crisis intervention, counseling, advocacy, and emergency housing support.
  • Refer you to partner organizations for additional resources, such as housing, legal support, or specialized care, depending on your unique needs.
  • Explain next steps, such as scheduling an in-person assessment if required for certain services, like counseling or housing assistance.

Social Media Policy

To ensure your safety and maintain confidentiality:

  • If you engage with Catapult Outreach on social media, you will be politely redirected to contact the Crisis Line at (803) 792-9020 or email us at info@catapultoutreach.org for assistance.
  • Refrain from sharing sensitive details or personal health information (PHI) through public or private social media messages. This protects your privacy and ensures compliance with HIPAA regulations.
  • All social media inquiries will receive guidance to access our secure and confidential communication channels.

How We Support You

Throughout the process, our trained advocates will:

  • Listen with empathy and without judgment, creating a safe space for you to express your needs.
  • Collaborate with you to develop or enhance a personalized safety plan, prioritizing your physical, emotional, and financial well-being.
  • Offer immediate emotional support and actionable next steps to address your unique circumstances.

Important Notes

  • Confidentiality: All information shared is handled with the utmost care and used solely for providing support and services.
  • In-Person Assessments: Some services, such as counseling, job placement, psychotherapy may require an in-person meeting at our Resource Center (101 Gadsden St., Chester, SC) to ensure tailored and effective care.
  • In-Person Appointment Hours:
    • Monday, Wednesday, and Friday: 1 PM to 5 PM
  • Flexible Support Options: If an in-person visit is not possible, our advocates will help coordinate alternative solutions to meet your needs.

Contact Us Through Email

At Catapult Outreach, we value your privacy and are committed to ensuring that all sensitive communications are handled securely and confidentially. Email inquiries are an additional way to connect with us, but for sensitive or urgent matters, we strongly encourage you to contact our Crisis Line for immediate support.

How Email Communications Work:

  • Email Address: You can reach us at info@catapultoutreach.org for general inquiries, program information, or non-urgent matters.
  • Response Time: Emails are typically answered within 1–2 business days. If your situation requires urgent assistance, please call or text our 24/7 Crisis Line at (803) 792-9020.
  • Redirect for Sensitive Matters: If your email contains sensitive information or relates to a crisis situation, you will be redirected to our Crisis Line for secure, immediate assistance.

Why Use the Crisis Line for Sensitive Matters?

  • Confidentiality and Privacy: Phone communication ensures your personal information is securely captured and protected within our communication hub.
  • Timely Support: The Crisis Line allows for immediate connection to trained advocates who can provide guidance, safety planning, and resource referrals tailored to your needs.
  • HIPAA Compliance: By using the Crisis Line, we adhere to strict standards to safeguard your personal health and safety information.

What to Include in Your Email (Non-Urgent Matters):

For non-urgent matters, please include:

  • Your name (or an alias if you prefer).
  • A brief description of your inquiry (e.g., requesting program information, sponsorship opportunities, etc.).
  • Your preferred method of contact (phone or email) and the best times to reach you.

Secure Communication Hub

All communications, whether via phone or email, are logged and managed within our secure communication hub to ensure:

  • Confidentiality: Only authorized personnel have access to your information.
  • Follow-Up: Every inquiry is tracked to ensure timely and appropriate responses.
  • Safety: Measures are in place to protect your identity and sensitive details shared with us.

Hours of Operation

Crisis Support Available 24/7
Our 24-hour Crisis Line is always answered by our trained advocates for immediate support, triage, and emergency guidance.

Business Office Hours (For Non-Urgent Matters)
Monday through Friday
9:00 AM – 5:00 PM Eastern Time

In-Person Services Available By Appointment
Monday, Wednesday, and Friday
1:00 PM – 5:00 PM

Contact Options

Crisis Line (Call or Text): 803-792-9020

Email: info@catapultoutreach.org

Resource Center Address:
101 Gadsden Street, Chester, SC 29706

Our Commitment to You

By providing multiple channels of communication, Catapult Outreach ensures you have the flexibility to connect with us in the way that feels safest and most comfortable for you. Rest assured, all inquiries are treated with the utmost care, confidentiality, and respect.

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